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Kerala Communicators Cable Ltd (KCCL), Kerala, India is an initiative of independent Cable TV Operators in Kerala under the guidance of Cable Operators Association (COA). It is a conglomeration of more than 4000 independent cable networks functioning all over Kerala. They have a subscriber base of 3.5 Million currently and estimating it to grow at a faster pace for coming years.
Challenges:
- Managing a huge subscriber base manually has lead to several discrepancies in data, communication, provisioning & audits related to broadcaster and other logistics partners
- Restriction of the application among various departments & users
- Customer bifurcation for managing the huge subscriber base efficiently
- Centralized system to handle the huge fleet of LCOs, field force personnel, employees etc.
- Comprehensive revenue sharing model
- Prepaid Billing- Daily burn feature
- Simulcrypt
Solution Highlights:
- Uploading very large data of subscribers into the database seamlessly
- Easy segregation of subscribers in accordance with use cases and business rules was ensured, bringing down the workload on administrator
- A customised client tree (hierarchy) was integrated into the system. This has enabled tracking of inventory, customer payments & partner settlements & revenue shares
- Comprehensive reports
- Sending various provisioning commands such as OSD, STB mails, etc.
- Support for both Prepaid & Postpaid business models
Business Benefits:
- Scalability
- Automated provisioning
- Managing the LCO’s operations
- Extensive product catalogue management
Bhimavaram Cable Network (BCN), Andhra Pradesh, India is a Cable operator from Andhra having a subscriber base of around 500K currently. They initially began with Analog services and then moved to digital network during digitization.
Challenges:
- Smooth transition from Analog to digitalization
- Managing on-field operations, such as customer onboarding, package activation & deactivation, collections, etc.
Solution Highlights:
- Role-based access management
- DAS and Non-DAS Subscriber Management & Billing
- 360-degree view of subscriber
- Inventory Management with In & Outflow to different locations
- Provision of android based Mobile application to handle on-field operations.
- Customized dashboards
Business Benefits:
- Effective subscriber management
- Enhanced customer experience via CRM module
- Reduced packaging time by providing real-time user-friendly interfaces
- Quicker response times to customer issues
- Enabled accuracy and transparency in billing
VK Digital Pvt Ltd., Chennai, India is the first and largest operator with Full HD Digital TV, Internet & Fiber Optic Network in Tamil Nadu. They have a Subscriber base of 200K currently.
Challenges:
- A centralized system that can handle more than 2 million subscribers and support multiple service offerings
- Automated provisioning
- Dunning Process
- Quick launch of services
- Enable remote transactions on the handheld devices of field personnel
- Duplication of packages
- Integration with 3rd party systems like advanced contact centre, CAS, payment gateway, mobile SMS gateway
Solution Highlights:
- Centralized web-based system
- Flexible packaging, pricing& service bundling with price differentiator as Customer type, Region & Resellers
- Support postpaid, prepaid & advance billing
- Dealer management
- Automated Provisioning
- Advanced CRM
- Provision of Mobile application
Benefits:
- Seamless integration with various external systems
- Single, centralised and robust solution for prepaid and post-paid business models
- Effective inventory management
- Scalable to manage growing subscriber growth
Tanuku Cable Network (TCN), Andhra Pradesh, India is a Cable operator from Andhra managing various local cable operators (LCO’s) and having a subscriber base of around 400K currently.
Challenges:
- Portal for LCO’s to perform various functions such as activation, payments, etc.
- Effective inventory management
- Customised billing process
- Customised activation & deactivation process to adhere to their specific business rules
Solution Highlights:
- LCO portal with a facility to perform various operations, view dashboards, manage users, credit management, etc.
- Extensive and flexible product catalogue management
- Load balancing of servers has been implemented on client premise to handle huge number of subscribers from thousands of logins effortlessly
- Settlements based on different criteria’s
- Bulk processes
- Temporary manual activations & deactivations using token concept
- Integration with payment gateways, SMS gateways, cloud telephony
Business Benefits:
- Ease of operations
- Faster time to market
- Efficient business management
Subisu Digital, Nepal is a privately owned company in the fields of trading, cable TV and cable internet. They offer service to both residential and corporate customers.
Challenges:
- Safeview CAS integration for offering OTT services
- Audit & other general reports
- Provision to create customers with commercial interests who will be having a considerable number of STBs
Solution Highlights:
- OTT Implementation with a lot of flexibility to create packages constituting live events & assets
- All functional reports
- Simulcrypt
- Customer hierarchy
Business Benefits:
- Centralized service activation & deactivation
- Higher collection efficiency
- Usage-driven packaging & promotions
- Capacity to manage growing subscriber base
- Enhance remote field force management