ITP has always endeavoured to bring about the simplest and best solutions in the cable industry. We recognised the market’s need for simplified business process and developed effective and smart solutions accordingly. The result was a host of Happy Customers – goal accomplished.
Our billing solution not only handles billing but is a complete business process application. It is a total customer relationship management application. Relationships with customers can be managed in the most effective way and service levels monitored and managed. Customers can maintain data of all their subscribers, activate/ deactivate subscribers, create different users, manage inventory with regards to supplier details, create reports, conduct invoicing and payments, generate bills and receipts, handle complaints with regards to different subscribers/ locations etc., among other things.
Customer satisfaction in regards to convenience and quality is our ultimate goal, and as such ITP has developed expertise in SMS (subscriber management system) with a strong foundation of service quality and data security. Our product features are attracting customers from everywhere to join our family. And, why not? It balances the cost complexity of the process by reducing costs of ownership, boosting service levels and maintaining efficiency of the process. The value addition to the billing process created by this application is unlike any other offered in the market.
Business process management
As a business grows, so do the complexities which will need to be managed on an everyday basis. These need to be done so at minimum possible risk and diversion. With ezysms organising business processes becomes a breeze. You can organize your business processes in the most efficient way by categorizing different types of customers based on package, location or other variables and enhancing the service levels to suit customer requirements.
The payment process is managed by our self care portal which allows your customers to check their account and pay their bills online. It also allows the user to maintain customer details, machine details, inventory details with regards to different suppliers and locations, manage STB details, activate/ deactivate customers, categorize products, channel, manage complaints with regards to customers, products, inventory, collections, resellers, broadcasters and more.
Different reports can be generated keeping in mind customers, products, complaints, inventory, collections, resellers, broadcasters or any other variable. We also provide an excellent subscriber management system which will not only help retain the customers but will also lead to increased capacity and capability of handling different aspects of your business.
New business opportunities can be managed by tracking the main source of the leads and their status. New orders can also be followed with their exact status. Your efforts will be further supported by the customization provided to the individual needs of the triple play operators which lay a strong foundation of excellence. A better relationship with the customers will equal increased stability in your business.
Automatic payment updating
Auto email and SMS notification
Upgradable for multiple services
Multi-group reporting system
Complaint management system
Highly secured data environment
Low cost of ownership
Invoice alerts and payment alerts
Automatic invoice generation
Device independent payment system
Complete customer relationship management
Server gets updated without any downtime
Data is captured and reports are generated automatically
Online subscription collection facility via website
No investment on maintenance of the system or technical manpower
Inventory management with regard to locations, suppliers, inventory items etc.
Fully secured online payment updating through HHT, mobile tablets